Shopping basket
Customer Services
Dunster House Ltd. is a supply only company selling to DIY competent customers. As such, we do not have a technical help department.
If you believe you have a problem with your delivery, please fill in the online enquiry form below, or contact us in writing including the requested details. Timber is a natural product and is effected by the natural environment, leading to shakes, splits and variations in size. We cannot guarantee against creation and cannot supply replacements for superficial damage to timber as we cannot guarantee that any replacement would be free of these imperfections. For more details regarding our policy on timber, please see our Terms & Conditions.
See what our customers say about our Customer Services team!
"What a fantastic after sales team you all are at 'Dunster House', your fast replies with instructions and spares bolts etc, is very much appreciated! I'll be recommending you to everyone I know and look forward to purchasing from you again in the very near future! Your time and efforts are gratefully received!!!" - Ms Broadbent
"Thanks for the prompt attention" - Graham Hill
"Many thanks for your very prompt reply. Excellent, I understand what I need to do now." - Paul Olley
"Thank you very much for your gesture." - Xavier Szebrat
"Thank you very much for your email and your co-operation in this matter... it is much appreciated." - Alison Anderson
"Many thanks for your very efficient prompt reply." - Adrian Bend
"What excellent service! Thanks very much indeed." - Emma Macgregor
Thanks for the quick reply and excellent service." - Ian Griffin
"Thank you, once again, for such a prompt response. You are being most helpful." - Melissa Baker
"Thank you very much for sorting out all of these problems. Dunster House has provided a very professional service from initial order through to delivery (by a very helpful and friendly driver). And I very much appreciate your help in the quick turn a round on replacing all of the problem items. This has made the whole experience very straight forwards and stress free. I just hope building the cabin myself will be as easy" - Mr Jolly
"Please ignore my email of complaint. My husband has examined the frame & discovered another set of instructions that indicate we have received a full delivery. I am deeply sorry that I jumped to the incorrect conclusion that you had made an error. Please accept my full & unreserved apology." - Mrs Murray
"Thank you very much, I really appreciate your effort and I look forward to receiving the part." - Mr. Jonglez
"Thanks for your speedy reply. It is refreshing to see that an organisation actually replying. That goes a long way in my book. No hesitation in recommending you to friends and family." - R. Campbell
"Many thanks for your help in this matter, I am extremely grateful" - Jean & Kev
"A big thank you for your exceptional customer service" - K. Judd
"Thank you SO much for your efficiency. Much appreciated." - M. Kirby
"Many thanks for the continued great service." Mr Jenner
"THANK YOU THANK YOU THANK YOU for your hard work it's very much appreciated!!!" - Hayley Broadbent
"Wow, amazing Customer service, still as good as I remembered. I had a problem with a lock on the log cabin I ordered 6 months before, sent an email to customer services and within a couple of hours had an email back saying they would send a replacement by return of post. That is the kind of Customer service that is worth a lot when considering which shed to buy, and you don't even have to pay any more than their competitors. Thank you. Please quote the above in your website or other promotional material. Truly thank you for your fantastic service." - Jessie Rogers
PS (I have already sold at least one of your log cabins locally)
"Thanks for prompt response - great service as ever!." - Mr Walker
"Just to say thanks for promptly sorting the problems I had with my log cabin. Your after sales service is much appreciated as it is important to me." - Andrew
"Your prompt response in resolving this matter is much appreciated . " -Mr Balmer
Our Customer Services Department is open Monday to Friday 09.00 - 17.00.
Please see our commonly asked questions before enquiring.
