Customer Services
Received your delivery? Have any questions? Please look through our handy FAQ
Still need some help? Please fill in the online enquiry form below, or contact us directly by emailing cs@dunsterhouse.co.uk including the requested details.
"Hi, that's great thanks very much." - Steve McKelvie
"Thank you so much for getting back to me as quickly as you have it is much appreciated. I think I now completely understand all of the instructions so I'm ready to go - hopefully tomorrow. Wish me luck!" - Laura Kenner
"Hi, once again many thanks for sending the screws through to us, it was excellent customer service with such a rapid response to the email. Once again many thanks for all your support and excellent products" - Andy
"This text is to reiterate my sincere thanks to you for taking ownership of my original problem and resolving it in such a professional and courteous manner. The high level of service that you afforded me was indeed exceptional. Please be adviced that you personally or indeed Dunsterhouse may use this testimonial of outstanding customer service in whatever capacity that you so wish" - James A Ford
"Just to say thanks for promptly sorting the problems I had with my log cabin. Your after sales service is much appreciated as it is important to me" - Andrew
"Thank you very much indeed for such a prompt and helpful service. Full marks to you all" - Alan Standish
"Your customer service is quite outstanding. Thank you." - Jonnie Usher
"Thank you for all the help today, picking up the missing item was from your Warminster depot went without a problem, the staff member was friendly and the item was waiting for me when I got there" - Neil Termets
"Thank you for your prompt response, it gives me great confidence to know that I am working with a good company. Thanks again" - Michael Maccarthy
"Hi once again, Many thanks for sending the screws through to us, it was excellent customer service with such a rapid response to the email. Once again many thanks for all your support and excellent products" - Andrew Lyttle
"What a fantastic after sales team you all are at 'Dunster House', your fast replies with instructions and spares bolts etc, is very much appreciated! I'll be recommending you to everyone I know and look forward to purchasing from you again in the very near future! Your time and efforts are gratefully received!" - Ms Broadbent
"Thanks for the prompt attention" - Graham Hill
"Many thanks for your very prompt reply. Excellent, I understand what I need to do now." - Paul Olley
"Thank you very much for your email and your co-operation in this matter… it is much appreciated." - Alison Anderson
"Many thanks for your very efficient prompt reply." - Adrian Bend
"What excellent service! Thanks very much indeed." - Emma Macgregor
Thanks for the quick reply and excellent service." - Ian Griffin
"Thank you, once again, for such a prompt response. You are being most helpful." - Melissa Baker
"Thank you very much for sorting out all of these problems. Dunster House has provided a very professional service from initial order through to delivery (by a very helpful and friendly driver). And I very much appreciate your help in the quick turn around on replacing all of the problem items. This has made the whole experience very straight forwards and stress free. I just hope building the cabin myself will be as easy" - Mr Jolly
"Please ignore my email of complaint. My husband has examined the frame & discovered another set of instructions that indicate we have received a full delivery. I am deeply sorry that I jumped to the incorrect conclusion that you had made an error. Please accept my full & unreserved apology." - Mrs Murray
"Thank you very much, I really appreciate your effort and I look forward to receiving the part." - Mr. Jonglez
"Thanks for your speedy reply. It is refreshing to see that an organisation actually replying. That goes a long way in my book. No hesitation in recommending you to friends and family." - R. Campbell
"Many thanks for your help in this matter, I am extremely grateful" - Jean & Kev
"A big thank you for your exceptional customer service" - K. Judd
"Thank you SO much for your efficiency. Much appreciated." - M. Kirby
"Many thanks for the continued great service." Mr Jenner
"THANK YOU THANK YOU THANK YOU for your hard work it's very much appreciated!" - Hayley Broadbent
"Wow, amazing Customer service, still as good as I remembered. I had a problem with a lock on the log cabin I ordered 6 months before, sent an email to customer services and within a couple of hours had an email back saying they would send a replacement by return of post. That is the kind of Customer service that is worth a lot when considering which shed to buy, and you don't even have to pay any more than their competitors. Thank you. Please quote the above in your website or other promotional material. Truly thank you for your fantastic service." - Jessie Rogers PS (I have already sold at least one of your log cabins locally)
"Thanks for prompt response - great service as ever!." - Mr Walker
"Just to say thanks for promptly sorting the problems I had with my log cabin. Your after sales service is much appreciated as it is important to me." - Andrew
"Your prompt response in resolving this matter is much appreciated." - Mr Balmer
"Thanks for all your help." - Mr Foley
"Would like to commend you on your service and product. All the way from delivery guy who was extremely helpful when he delivered the summerhouse to yourselves in customer service and to all the people who I contacted by phone, always helpful and courteous. I will be recommending Dunster House to anyone who asks." - Mr Young
"Thank you once again for your valued help and support. Please note that I have had a lot of very positive comments from family, neighbours and friends reference the cabin." - Mr Ford
"Thank you so much for being so kind. I am extremely impressed by your service and will definatly be recommending to others." - Shaheen Haq
"Thank you for your very prompt reply and help solving the problem. All is now fixed. Clearly with such excellent after sales service and as well as a very good product I would have no hesitation recommending your company to others. Many thanks once again" - Stephen Dimsey
I take this opportunity to thank all the staff in Dunsterhouse for the excellent customer service you provided when I had slight teething problems with my summerhouse. I would certainly recommend your company to anyone who was looking for your products. - Ian Clifford
Our Customer Services Department is open Monday to Friday 09.00 - 17.00.
Please see our commonly asked questions before enquiring.
