We Supply Timber Products to 'Competent DIY' Customers

What is a 'Competent DIY' Person? And What Am I Buying?

We Supply Timber Products to 'Competent DIY' Customers. A definition by the Concise Oxford Dictionary of the word ‘Competent’ is to be ‘Adequately qualified or capable’ to carry out a...
more...

Ordering and Delivery

How do I place an order?

You can easily and safely place an order and purchase goods through our online service. Shop with peace of mind and be assured that our site is operated using a highly secure Protx payment system.
more...

Where do you deliver to?

This site delivers products to mainland England and Wales only. If you are in Scotland, Northern Ireland, or the Republic of Ireland then please contact us for details of your nearest supplier of...
more...

How long will it take for my order to arrive?

Delivery times may vary depending on seasonal demand. Please see individual products for more specific and up to date delivery times, you can also ring us on 01234 272445.
more...

Do I need to be present on the day of delivery to receive my goods?

Help us to help you. A much as we'd love to arrive by magic carpet to present you with your goods during your lunch hour, we have to work within our limits. At Dunster House, our formula is...
more...

How much does delivery cost?

Delivery is free on the following items: Toy boxes and Plastic Wendy Houses. All orders over £700 in total (please note: the cost of any Toy boxes and Plastic Wendy Houses will not be included...
more...

Can I return goods and receive a refund? And other legal stuff!

Dunster House products are designed for competent DIY assembly by two or more adults. Before you assemble your delivered Timber products please ensure that you have read the instructions and...
more...

Log Cabins and Garden Offices

Do I need Planning Permission for Log Cabins and Garden Offices?

It is always best for you to check with your local planning office if you are unsure.
more...

What is the best way to prepare a base for my Log Cabin or Garden Office?

A well prepared, flat, level base is essential to ensure a long lasting and stable installation. Buildings should always have a base as large as their floor. We recommend that you lay the base in...
more...

What tools do I need to build my Log Cabin or Garden Office?

Good quality DIY hand tools, such as: Drills Hammer Screwdrivers Level Stepladder Tape Measure Saw Ball of String (to check the diagonals)
more...

Does the Log Cabin need to be treated?

Log Cabins are supplied untreated to enable you to decorate and finish it to your own individual style and tastes. The only part of the cabins that is pre-treated are the bearers, which are...
more...

Why aren't Log Cabins pre-treated?

Log cabin timber is kiln dried– a process that reduces moisture content to approximately 18%. This drying ensures that all wood is reasonably sized and capable of locking together tightly and...
more...

Do you offer an Installation Service?

We offer an installation service for log cabins and garden offices. We use our own work force and not sub contractors. This service is available within approximately a 100 mile radius of Bedford,...
more...

Climbing Frames and Swing Sets

How do I ensure that my Climbing Frame is on a stable and safe surface?

The Climbing Frames and Swing Sets should be positioned on level grassed ground. If Ground Anchors are supplied they must be used, additional Ground Anchors are available for purchase. All Ground...
more...

What does my warranty cover and how long does it last?

Warranty is subject to proper installation and normal residential use. Our Climbing Frames and Swing Sets carry a 10 year warranty against damage by insects and fungal decay on all Pressure...
more...

What tools do I need to assemble my Climbing Frame?

Hammer Cordless Screwdriver/Drill 10mm, 6mm and 3mm Drill Bits Ratchet Set with 17mm and 10mm bits Level (to check that your Play System is square and level when you assemble it)
more...