Log Cabins and Garden Offices

Timber Source

Spruce v. Pine We use SLOW GROWN SPRUCE in our Log Cabins.* The timber is responsibly sourced from cold northern regions where the timber grows slowly. We all know the old adage of counting...
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Why our windows and doors are the best.

Dunster House Ltd. originally started as a Windows and Doors Manufacturer back in 1994, we’ve had many years of experience with these products and for many years we’ve understood and designed...
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What is TripleTherm^®?

TripleTherm® is Dunster House Ltd.'s unique and innovative method of insulation. Designed in-house at the Bedford factory, TripleTherm® can be described as a "cabin within a cabin"; an...
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Do I need Planning Permission for Log Cabins and Garden Offices?

The following is taken from the Government Website Planning Portal, link below: www.planningportal.gov.uk/england/genpub/en/1115315233153.html Under new regulations that came into effect on 1...
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Planning Permission – why is the 2.5m rule important...

Planning Permission – why is the 2.5m rule important... Planning permission can be a complicated mine field – it was not made any easier when the UK government added another set of rules in...
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What is the best way to prepare a base for my Log Cabin or Garden Office?

A well prepared, flat, level base is essential to ensure a long lasting and stable installation. We recommend that you lay a solid concrete base to footprint size plus 100mm all the way round...
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What tools do I need to build my Log Cabin or Garden Office?

Good quality DIY hand tools, such as: Drills Hammer Screwdrivers Level Stepladder Tape Measure Saw Ball of String (to check the diagonals)
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Does the Log Cabin need to be treated?

Log Cabins are supplied untreated to enable you to decorate and finish it to your own individual style and tastes. The only part of the cabins that is pre-treated are the bearers, which are...
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Why aren't Log Cabins pre-treated?

Log cabin timber is kiln dried – a process that reduces moisture content to approximately 14%. This drying ensures that all wood is reasonably sized and capable of locking together tightly and...
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Do you offer an Installation Service?

We offer an installation service for log cabins, garden offices, summerhouses, garages, car ports, guest lodges, greenhouses, sheds and stables. WE USE OUR OWN WORK FORCE AND NOT SUB CONTRACTORS....
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What to look for in a Garden Structures company

By Alex Murphy. No one wants to buy from a company that might be in financial trouble, especially in these uncertain times. To do so is to risk every penny you have paid. If a company goes...
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Understanding Roof Insulation

Our roof insulation is made with 50mm polyurethane bonded to an an MFP external top layer and when installed gives the cabin an overall roof thickness of approximately 80mm. Roof panels are...
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How easy is it to construct our Dunster House cabin?

The following pictures show the simple construction process for building one of our Log Cabins. Full and detailed assembly instructions will be supplied with your log cabin.
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We Supply Timber Products to 'Competent DIY' Customers

What is a "Competent DIY" person? And what am I buying?

We supply timber products to "Competent DIY" customers. A definition by the Concise Oxford Dictionary of the word "Competent" is to be "Adequately qualified or...
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Ordering and Delivery

How do I place an order?

You can easily and safely place an order and purchase goods through our online service. Shop with peace of mind and be assured that our site is operated using a highly secure Protx payment system.
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Where do you deliver to?

This site delivers products to the mainland United Kingdom (England, Wales, Scotland). Some exceptions apply, and these are illustrated below. Please contact us for full details of the postcode...
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What do i need to know about my delivery?

Help us to help you. As much as we'd love to arrive by magic carpet to present you with your goods during your lunch hour, we have to work within our limits. At Dunster House, our formula is...
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Do you ship goods overseas?

We do not ship goods outside of the mainland United Kingdom – Dunster House is never the exporter. We will only ship to ports and deliver to your designated agent. Additional charges may apply...
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How long will it take for my order to arrive?

Delivery times may vary depending on seasonal demand. Please see individual products for more specific and up to date delivery times, you can also ring us on 01234 272445.
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How much does delivery cost?

For deliveries to mainland England and Wales, all orders under £300 will require a delivery charge. £30 for smaller items sent by post, £70 for items delivered by lorry. For deliveries to...
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Can I return goods and receive a refund? And other legal stuff!

Dunster House products are designed for competent DIY assembly by two or more adults. Before you assemble your delivered Timber products please ensure that you have read the instructions and...
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Climbing Frames and Swing Sets

How do I ensure that my Climbing Frame is on a stable and safe surface?

The Climbing Frames and Swing Sets should be positioned on level grassed ground, or similar. If Ground Anchors are supplied they must be used, additional Ground Anchors are available for...
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What Safety Standards do your Climbing Frames comply with?

Our Climbing Frames are all Independently Safety Tested to comply with European Safety Standards EN71-1, EN71-3, EN71-8, and EN71-9, and are all CE Rated.
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Are your Climbing Frames treated?

All our climbing frames are made with Pressure Treated Timber to protect against damage from rot, fungus, and insect infestation. The treatment used is non toxic and CCA (Copper Chrome Arsenic)...
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What does my warranty cover and how long does it last?

Warranty is subject to proper installation and normal residential use. Our Climbing Frames and Swing Sets carry a 10 year warranty against damage by insects and fungal decay on all Pressure...
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What tools do I need to assemble my Climbing Frame?

Good quality DIY hand tools, such as: Hammer Drill Screwdriver Socket Set Level (to check that your Play System is square and level when you assemble it)
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