What does my warranty cover and how long does it last?

• Warranty is subject to proper installation and normal residential use.
• Our Climbing Frames and Swing Sets carry a 10 year warranty against damage by insects and fungal decay on all Pressure Treated Wooden components. This does not include Accessories: Swings, Monkey swings, Trapezes, Knotted Ropes, etc. Accessories and all other parts, including Nuts, Bolts, Screws, Washers, Slides etc. are covered for 1 year against manufacturing faults.
• Timber is a natural product that will change colour over time and also adapt to various weather conditions. Cracks that may appear are perfectly normal and should not affect the overall strength and durability of the timber. The wood may also contain Knots and Knot Holes. These are not covered by the warranty as these naturally occur in all pressure treated wood.
• Dunster House Ltd. reserves the right to examine photographs of items claimed to be defective. Products returned to our factory for examination or recovery must be sent freight prepaid, unless a Goods Returned Note is issued.
• This Warranty covers only the replacement of these goods, it does not include any travel expenses, lost wages, or labour costs, involved in the installation or replacement of the parts.
• No warranty is offered on Products subjected to abuse, negligence, improper use, acts of God, modifications, or attachment to equipment other than our own.
• Non-residential use of the systems is prohibited and will void warranty as the systems are designed for residential use only.