Do you offer an Installation Service?

We offer an installation service for log cabins and garden offices. We use our own work force and not sub contractors. This service is available within approximately a 100 mile radius of Bedford, and within the following postcodes: AL, B, BN, CB, CM, CO, CT, CV, DE, GU, HP, IP, LE, LU, ME, MK, NG, NN, NR, OX, PE, PO, RG, RH, SG, SN, SO, SP, SS, ST, TN, WS, ALL LONDON POSTCODES. We do not carry out painting. We do not offer Base work. We do not offer electrical work.

Installation Terms and Conditions

You must advise us if there are access difficulties, we generally deliver with a 7.5 Ton HGV flat bed truck. Depending upon size of cabin and the wall thickness the cabins can weigh between 1.0 Ton and 4.0 Ton. We need an access route/road capable of taking a vehicle 8 metres long and 2.6 metres wide. If we have to redeliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by the Company will be applied.

It is the customer’s responsibility to ensure that the Cabin is compliant with local planning authorities.

The customer is responsible for ensuring that reasonable access to a clear working area is available for our installation staff to safely carry any materials and subsequently carry out a satisfactory installation, maximum distance from offload point to installation site to be no greater than 100metres. We would expect at least 1.5 metre of unobstructed space on the sides and front of the finished cabin and at least 600mm at the rear.

IF IN DOUBT, CONTACT US FOR ADVICE PRIOR TO PLACING AN ORDER.

Reasonable access and use of water, electricity and toilet facilities is to be provided for our staff whilst on site. Storage of materials and equipment may be required during the installation process. It is the customer’s responsibility to prepare a level, square and suitable base for any building. Should this not be the case reasonable costs for a delay or return visit will be levied by the Company.

On completion of the installation the building will be inspected with our Senior Installer and the customer or customer’s representative. A Completion Certificate will be prepared for each building, once this has been signed by the customer or customer’s representative it is considered that the job is complete and has been finished to a satisfactory standard.

As timber is a natural product minor adjustments, when the building ‘settles’, may have to be carried out by the customer, this may include adjustments to the doors and windows as they may drop, expand and contract, warp etc. Alternatively adjustments can be carried out on a chargeable basis by Dunster House Ltd. Please see our FAQ section on our website for properties of timber. You will need to maintain any exposed timbers with timber preservatives and finishes soon after installation.

Due to the nature of ‘Building Works’ we are unable to guarantee any specific start or completion dates. Various delays can be caused by such things as road congestion, the impact of weather or even strikes by third party facilitators, transport or shipping.

Please note that we place great emphasis on the Health and Safety of our Employees and our Customers. Our Senior Installer will carry out a Generic Risk Assessment upon arrival on the day of installation. We are unable to work where there is restricted access, potential cables and overhanging trees and bushes. In cases where a suitable working space has not been provided the Company will levy a charge for reasonable costs incurred in any delay or return visits.

All reasonable care will be exercised in carrying out the delivery and installation, should you believe that damage to your property or grounds may be caused as a result of access to the installation site it is your responsibility to risk assess and protect those areas affected. We do not carry out a pre-survey of your installation site and request that you are insured for any potential damage that may be caused as a result of unreasonable difficulties experienced by our staff or vehicles whilst on your premises. Should you request an inspection for alleged defects and these fall outside of our published descriptions and reasonable actions then we reserve the right to make reasonable charges for that service.